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Problems with online casinos

New Online Casino Canada | Problems with online casinos

Is the withdrawal stuck or are your documents not going through the checks even though you have already sent several different versions of them to the casino’s confirmation team? Do you need general advice on playing at online casinos? Various problems at the casino are often a headache, especially for new online casino players. Of course, older players also run into various problem situations from time to time. Various problems can be found everywhere, and here you will find help for at least the most common problems and advice on how to solve them. Casino problems are familiar to novice players, but experienced players also come across them.

The withdrawal was canceled

The most typical problems occur in connection with discharges. Sometimes it’s just a matter of differences in casino withdrawal processing times, in which case you just need to be patient while the casino’s payment department takes care of your payment on the way. Sometimes the casino’s payment department can be congested for one reason or another, which increases the time it takes to process payments. However, here are a few things you should check if your withdrawal is canceled time and time again.

Contact the casino’s live chat first. The customer service representative can probably tell you directly the reason why the withdrawal cannot be accepted.

Did you withdraw using the payment method used for the previous deposit / Did you use the same account or card to withdraw? If you did not do this, the casino cannot pay due to its licenses, in accordance with money laundering and personal protection regulations. You can also often find this information on the payment page and in the casino’s terms and conditions.

Have you met the wagering requirement for a possible bonus? If your funds are not real money or if they are real money with recycling tied to them, you cannot withdraw. Please note that 1x recycling must be done for each deposit even without a bonus, in accordance with money laundering regulations.

Have you made a withdrawal or Did you try to withdraw to an account in someone else’s name rather than to an account in your own name? If you have done this, you have seriously broken the casino rules. In the worst case, your account may be closed. If you use a joint account, you can prove with online bank statements that the account is in joint use, which may lead to e.g. your spouse’s name appearing as the recipient of the withdrawal.

Have you violated the terms of the bonus you activated? If you have bet, for example, more than the maximum allowed bet, or have otherwise misused the bonus you received, the casino is not obliged to pay a withdrawal. Remember to check the casino bonus terms and keep in mind that usually $5 CAD is the maximum bet when using bonus money.

Have you verified your account? The casino is obliged to confirm your identity with documents such as an identity card, proof of address and possibly proof of ownership of your payment method. Check the “confirm” section of your account or the customer service, if you are missing any documents.

Unable to deposit

Sometimes you can’t even start playing because you can’t get your deposits through to your game account. If the deposit is not successful, the reason is often found, for example, in a technical problem either at the casino or in the payment service you have chosen.

Have you met your possible responsible gaming limits? If your deposit limit has been reached, you should wait for it to reset to zero again.

Have you exceeded the deposit limit for your payment method? For example, your card’s Online Payments may be set to an amount that has been exceeded and your payment will not go through because of this.

Have you made transfers to the casino while abroad? You may have deposited from a country that operates under a different license than Finland. The casino has probably temporarily denied payment to your company, please contact customer service to clarify the situation.

Have you verified your account? The casino is obliged to confirm your identity with documents such as an identity card, proof of address and possibly proof of ownership of your payment method. Check the “confirm” section of your account or the customer service, if you are missing any documents.

If the problem persist recommend you to have a look in our step by step of how to make a deposit  in an online casino.

My document is not accepted

Did you read the instructions for uploading the document, what all should be included in the picture and how the documents should be photographed? Documents are constantly forged by criminals, and the documents must be very clearly described and uploaded. Read the requirements carefully before sending documents, thus saving your own time and speeding up the process.

Is your document overdue, if your ID has expired, it is of course not good for anything. Is your proof of address dated more than 3 months ago? Find a newer receipt instead.

Does the information in your document match the information in your game account? If the date of birth is different from the one in the passport, the document will not be accepted. Or the name on the payment card / bank account is different from the game account. The information must match the information entered in your game account. You can contact customer service to edit your data.

The withdrawal has been pending for too long

First, check the casino’s rules regarding withdrawals. There are big differences in processing times between casinos. Depending on the casino’s resources, it can take hours to even days to accept payments. Unfortunately, some casinos do not process payments on weekends. Familiarize yourself with the casino regulations.

Have you verified your account? The casino is obliged to confirm your identity with documents such as an identity card, proof of address and possibly proof of ownership of your payment method. Check the “confirm” section of your account or the customer service, if you are missing any documents.

I can’t open the game I want

My favorite game is not working, how do I do it? Check if the browser you are using is updated to its latest version, we always recommend the Chrome browser for playing. If this is OK, clear your page history and cookies from your browser history and open the game again. If you are still stuck after this, take a screenshot of the problem situation and contact customer service. You can also send your device information to customer service to speed up the resolution of the problem.

Sometimes there is a problem with the games on the part of the casino or the game manufacturer itself, and in this case there is nothing you can do. Don’t worry, the professionals always try to fix the situation as soon as possible.

The casino requires recycling even though I haven’t redeemed the bonuses

Without exception, all deposits must be rolled over at least once before a withdrawal request. The licenses of the Casinos oblige the Casinos to monitor money transactions in terms of money laundering and crime, and for this reason at least 1x wagering requirement is included in all deposits you make to the casino. You can learn more about this by checking the casino’s general rules and conditions.

My game account was closed

Don’t be a fool and call the casino a scam on the forums, but find out with the casino why the game account has been closed.

Have you verified your account? The casino is obliged to confirm your identity with documents such as an identity card, proof of address and possibly proof of ownership of your payment method. Check the “confirm” section of your account or the customer service, if you are missing any documents.

If the online casino has asked to confirm the game account and you have not completed this, your account has been closed for a reason.

Possible criminal suspicion, account closed for security reasons. The casino’s risk departments have been able to detect possible misuse of your account or login attempts from, for example, another country. For your safety, the casino has temporarily locked the account to investigate the situation. You will probably need to change your password.

Online Casinos are sensitive to fraud and close the account if they have reason to even suspect anything related to this. Have you deposited someone else’s information? This is not legal even if you have received permission from someone else.

Are you abroad? Many countries prohibit gambling by law, and if you play from a prohibited country, your game account is closed for a reason.

Trying to create multiple game accounts? You can only hit a single account at the casino. If you are even accidentally creating another account, the casino is entitled to close all your accounts.

Frequently asked Questions

What to do in a problem situation

If you cannot find out the cause of your problem otherwise, always contact the casino’s customer service.

The casino won’t pay my winnings

You probably haven’t verified your account or the bonus is still left. Contact customer service and don’t rush. Explain your problem clearly and give the customer service representatives as much information as possible about the problem-

My documents are not accepted

If the casino does not accept the documents you sent, check your e-mail, where the casino will probably tell you what went wrong. If the pictures are unclear or incomplete, take the pictures again exactly according to the instructions given at the casino. If you do not know the reason for the rejection, ask customer service for help.

New Online Casino Canada | Problems with online casinos

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